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Refund policy

How do I return a product?

  • Change of Mind Returns must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unassembled/unused, and include all the original undamaged packaging.
  • Products that cannot be returned are items marked Clearance, Seconds or Scratch and Dent. This stock is sold as is, and you accept that for a reduction in price, your item will be ‘seconds stock’ which may contain imperfections. We d not accept change of mind cancellations on Pre Orders, however we may issue a GV at our discretion.
  • You are Responsible for all Return Shipping Costs, and original shipping costs are not refunded. If Free Shipping has been provided, your refund will be less any of the original shipping costs incurred by My Happy Helpers.
  • If you have received free shipping any refund will be minus any initial shipping costs.

Do I have to pay anything to return my products?

You are required to pay the cost of returning the item(s) to us (including all postal or courier charges). Any refund issued will also be less any shipping costs originally incurred by My Happy Helpers.

We also charge a 20% restock fee for items returned or cancelled due to change of mind.

How long will it take to receive my refund?

My Happy Helpers™ will endeavour to process your returned product as soon as it is received at our office. Once the return has been approved (the items must be in original condition and in their original packaging) you will receive an email advising how your return is being processed.
PLEASE NOTE: My Happy Helpers™ reserves the right to reject returns outside the 30 day return period, or items which are returned, but are not in their original condition and/or packaging. 

How long do I have to return a faulty item?

If you believe your product is faulty, please touch base with our customer service team with in 5 days of receiving your order. We reserve the right, inline with consumer protection laws, to issue replacement parts where deemed appropriate, or a replacement item, rather than a refund of product. 

For missing items or replacement parts, please touch base within 5 days of receiving your order. 

We implore you to check your delivery when received as we may be unable to assist if these time frames are not adhered too.

If you are requesting a refund, we require the complete item to be returned to us, however where an item is deemed faulty we will cover all return shipping costs. 

We do not issue partial refunds on faulty goods. In all circumstances we require the goods to be returned to us so we can remedy with our suppliers. 
If you are not willing to return your goods, you may not be eligible for a refund. 

If the item requires assessment, we will arrange for a courier to return your product to our warehouse for assessment by our manufacturing team.  Upon receiving the product back in our warehouse we will assess the item and if found to be a manufacturing fault we will issue a refund or a replacement item - refund or replacement decision will be made at our discretion.