Shipping made clear, calm and easy to follow.

Orders are processed quickly and sent directly to our warehouse for dispatch. While we will always try to assist, we cannot guarantee changes can be made once an order has been placed.

Please ensure your shipping details are correct at checkout. Any costs associated with redirection, return to sender, or re-delivery due to an incorrect address entered at checkout will be the responsibility of the customer.

Once an order is placed, it is immediately processed and sent to our warehouse, which means we are generally unable to cancel or amend it.

On rare occasions we may be able to intercept an order before dispatch, but this is not guaranteed. If you need help, please contact us as soon as possible after placing your order.

Once your order has left our warehouse, delivery is managed by the courier. While most parcels arrive within expected timeframes, delays can occasionally occur due to weather events, peak periods, courier network issues or other circumstances outside our control.

We are unable to refund or cancel an order while it is still in transit. If your parcel is formally deemed lost by the courier, we will provide an appropriate resolution in line with Australian Consumer Law.

If a parcel is formally deemed lost by the courier, we will provide a suitable resolution. This may include a replacement sent to the original shipping address, or a refund if the item is no longer available.

We are unable to issue refunds or replacements for parcels that are still in transit or still under active courier investigation.

Yes — we are happy to send your order as a gift. Please leave a note at checkout and we will ensure the invoice is removed from your parcel before dispatch.

We recommend making sure the recipient is aware a parcel is on the way, as rejected deliveries may incur additional shipping costs. We also offer gift vouchers valid for up to 36 months from the purchase date.

If you select Authority to Leave (ATL) at checkout, you agree for the parcel to be left in a safe place if the courier determines it is appropriate to do so.

Once delivery has been completed, responsibility for the parcel passes to you. If you have concerns about parcel security, we strongly recommend selecting Signature on Delivery instead.

Please ensure the delivery address allows safe and practical courier access. Couriers may not enter secured buildings, lifts, gated communities or follow complex delivery instructions.

If delivery cannot be completed due to restricted access, the parcel may be returned to sender and re-delivery fees may apply. Where possible, we recommend using an alternate address if access is limited.

If a delivery attempt is unsuccessful, the courier may leave a notification for collection or re-delivery. Re-delivery timing is managed by the courier and cannot always be guaranteed.

If a parcel is not collected in time, or is returned to sender due to failed delivery, you will be responsible for any additional shipping costs to have the parcel re-sent.

Once your order has been dispatched, your tracking link is the best first place to check for updates. In many cases, tracking will provide the same or greater visibility than we are able to access.

During peak periods, please allow extra time for parcel movement and delivery scans to update.

We currently ship to Australia, the United States, Canada, New Zealand and the United Kingdom.

Please note that some products may be excluded from certain destinations due to size, shipping limitations or regulatory requirements.

We dispatch orders daily with a standard cut-off of 10am. Estimated delivery timeframes are provided as a guide only and are not guaranteed.

Next-day delivery may be available for some Melbourne metro orders, and express shipping may be available across Australia. If you would like to request an upgrade before dispatch, please contact us with your order number.

Free shipping is available on selected products and selected locations only. Furniture and bulky items are excluded unless otherwise stated.

Eligibility is automatically calculated at checkout based on your postcode, the products in your cart and the current shipping offer. For example, selected toy and non-bulky orders may qualify for free shipping to eligible metro areas.

For change of mind returns, you are responsible for the cost of returning the product, including any courier or postal charges.

Original shipping costs are not refunded for change of mind returns, and a restocking fee of up to 20% may apply where outlined in our Returns Policy.

Yes — you are welcome to arrange your own courier at your own expense. Please contact our team immediately after placing your order to coordinate collection details.

Once your order has been collected by your nominated courier, any shipping charges paid to us will be refunded.