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Shipping Information

We do not deliver to PO Boxes or a Parcel Lockers and where a Parcel Locker or PO Box address is used as shipping address we will not be responsible for return to sender or redirect fees. If the parcel is returned to us you will incur extra shipping costs. Please ensure your postal address is a residential address or business address only.
Your order is dispatched from Melbourne, Victoria. Deliveries are made by courier service Monday through to Friday only. The approximate delivery time to metro areas is 4-6 working days.

However the following approximate transit times apply for regional areas:
SA 7-9 working days
TAS 7-9 working days
WA 10-14 working days
NT 12-14 working days
New Zealand 12-14 days

If the items you have purchased are in stock we will endeavour to send them to you within 24-48 hours of order confirmation. Please note that if you order during a sale, dispatch can sometimes be slightly delayed due to high volumes.

Signature on Delivery
We understand that it can be frustrating when parcels are sent without an authority to leave and we apologise for the inconvenience. Given the value of our larger products, we send most packages and Learning Towers with signature on delivery. Smaller items may be left in a safe place, please ensure you request this upon checkout.  Please note we are unable to deliver to PO Boxes or Parcel Lockers and will require a residential address for delivery.
If delivery attempts are made but there is not a safe place to leave your parcel, the courier WILL NOT leave your parcel and the onus is on you the customer to pick it up from the depot.

Specific courier instructions
 Please note your courier is unable to call on approach, or give you an approximate time for delivery. They are not able to adhere to specific instructions such as 'through the font gate, down the path and enter the building on the left". If your residential address is difficult to find, please have your parcel delivered elsewhere. We are not responsible for re delivery fees if your courier can not easily access or locate your property.

Again, if you request Authority to leave without a signature and the parcel goes missing, we are not obliged to replace. If you request authority to leave and the courier does not deem the location safe to leave, the onus will be on you the customer to pick up from the Depot. 

 

Any fees as a result of redelivery or return to us will be deducted from any returns processed. If you are not sure, please have your order shipped to an alternative address.

If you place an order with us, you accept these conditions.

Delayed Deliveries
Please note once your order has left our warehouse we have the same visibility on tracking as you do. Most of the time our couriers are wonderful, but occasionally parcels are delayed in transit. In these unlikely events we ask for your patience. We are not personally delivering your parcel and whilst we appreciate your frustrations, in most cases, our hands are tied and we can not provide any further information than what you already have on your tracking details. If you have lodged an online enquiry with your courier as to your parcel status and not received feedback in 5 working days please contact us with your order number and tracking number. 
We will not provide a refund on items still in transit, and we will not provide compensation for items that take longer in transit than initially advised. If however, a parcel is deemed formally lost by our couriers we will replace or refund the items for you.
If you place an order with us, you accept these conditions.
If you wish to use your own couriers you are more than welcome to do so, at your own expense. Please contact our support staff immediately after placing an order to advise what day and who will be picking up your order. Once your order is picked up we will refund any shipping costs charged by us.
We are not responsible for replacing items lost or damaged in transit if you choose to use your own courier. 

Pre Orders 

Please note, if your order contains an item that is on ‘pre order’, your entire order will be held and shipped together as soon as your pre-order item arrives.

Carbon Neutral Shipping
My Happy Helpers are doing their best to offset the carbon footprint of its operation. As a result we now also offer carbon neutral shipping through Sendle. This means that the climate impact of your postal delivery is offset. 

Unsuccessful Delivery Attempt
If your order arrives and there is no one home to receive it, a notification will be left in your mailbox. You can make further arrangements for re-delivery or pick up directly with the courier service. Please be aware, the courier can not guarantee re delivery on a specific date. This is out of our hands and we do not take responsibility for delayed re deliveries. If an item is not picked up in the specified time frame and is subsequently returned to us, you will be required to pay any additional fees to redeliver.
If you place an order with us, you accept these conditions.

Rejected by Receiver
If your purchase is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will be incurred if a parcel has to be resent. Please be aware that the expected delivery time given by each courier is for reference only, delivery may take longer than expected for any number of reasons.

International Orders
We are not responsible for any additional customs or courier charges once the parcel leaves our warehouse. We cover the cost of shipment, but do not cover any country specific Customs checks, Import Duties or Clearance certificates required for your specific country.