Shipping Information

We deliver most of our products to most of the world. For Free Shipping Terms, please refer to our Free Shipping Terms* page.

For international orders, please note free shipping may not apply, and we do not ship items that are big and bulky such as single beds or heavy bookcases. 

Your order is dispatched from Melbourne, Victoria. Deliveries are made by courier service Monday through to Friday only. The approximate delivery time to metro areas is 4-6 working days.

However the following approximate transit times apply for regional areas:
SA 7-9 working days
TAS 7-9 working days
WA 10-14 working days
NT 12-14 working days
New Zealand 12-14 days

If the items you have purchased are in stock we will endeavour to send them to you within 24-48 hours of order confirmation. Please note that if you order during a sale, dispatch can sometimes be slightly delayed due to high volumes.

We understand that it can be frustrating when parcels are sent without an authority to leave and we apologise for the inconvenience. Given the value of our larger products, we send most packages and Learning Towers with signature on delivery. Smaller items may be left in a safe place, please ensure you request this upon checkout.

My Happy Helpers are doing their best to offset the carbon footprint of its operation. As a result we now also offer carbon neutral shipping through Sendle. This means that the climate impact of your postal delivery is offset. 

If your order arrives and there is no one home to receive it, a notification will be left in your mailbox. You can make further arrangements for re-delivery or pick up directly with the courier service.

If your purchase is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will be incurred if a parcel has to be resent. Please be aware that the expected delivery time given by each courier is for reference only. delivery may take longer than expected for any number of reasons.