Shipping Information

    • Standard orders are orders sent by Australia Post’s Standard delivery, or our Chosen Couriers, that do not contain any ‘Oversized or BULKY Items’.
    • Free Shipping does not apply to Furniture or Bulky items such as Bikes, Scooters, Bulky boxes etc
    • Your parcel will be sent with a tracking number, which will be emailed to you when your order has left our warehouse.
    • All orders require a signature on delivery. If there is no one available to receive the parcel, you may need to collect from your local post office or parcel pick up point.
    • Oversized and Bulky items are items that cannot be delivered by standard Australia Post services, due to size, weight or location. Items include some furniture, some rugs & larger homewares pieces. 
  • If you select the Authority to Leave box at checkout, you agree to accept full responsibility for your parcel. If we have provided you with tracking details and you have chosen ATL at checkout, then unfortunately we are unable to launch investigations or claim via insurance if you have chosen this option. We strongly encourage you to select Signature on Delivery

 

  • For Missing Parcels or Transit Damage, claims must be made within 24hours of receipt of goods and we reserve the right to issue a replacement item, replacement box or a replacement part to rectify the issue or issue a refund if the item is damaged beyond repair. Your obligation is to provide us with supporting proof of courier damage in the form of photos of the box and contents. In some circumstances our courier may require you to return the parcel to their local post shop to assess the item themselves. The 24hr time frame is set by the couriers and any claims outside of this window from Transit Damage may not be honoured. Failure to provide evidence of Transit Damage within the required time frame may also result in the claim being rejected.

The standard rate for oversized delivery items ranges from $24.95 to $80.00 however please contact us for a specific quote. We are also happy for you to organise your own courier.

My Happy Helpers uses third parties for delivery of any larger items outside Australia Post guidelines.  Deliveries are made Monday to Friday, between 9am and 6pm (Public holidays excluded).

Please note: Standard delivery includes delivery to the ground floor door of your building. Due to OH&S policies, the delivery driver is unable to enter your home and the product is not able to be taken upstairs without assistance. 

For free shipping, the following postcodes are considered to be metro areas:

Melbourne: 3000-3095, 3101-3138, 3141-3156, 3161-3207.

Sydney: 2000-2234, 2564-2566, 2745-2757, 2759-2770, 2890-2914.

Canberra: 2600-2620.

Brisbane: 4000-4179, 4205-4207, 4300-4305, 4500-4506, 4508-4511, 4520.

Free Shipping is only available on selected products to selected areas. The following postcodes are excluded from all Free Shipping offers and you will be contacted prior to dispatch with an invoice for shipping costs.

 

0800-0999, 2641, 2717, 2831, 2880-2889, 2898-2899, 4184, 4421, 4450-4499, 4680, 4694-4999, 5201-5749, 6000-6799, 7151-7154 and 9920-9998.

My Happy Helpers reserves the right to make further exclusions depending on selected product and in some cases may be limited to Metro areas.

 

We are not always able to deliver to PO Boxes or a Parcel Lockers and where a Parcel Locker or PO Box address is used as shipping address we will not be responsible for return to sender or redirect fees.
If the parcel is returned to us you will incur extra shipping costs. Please ensure your postal address is a residential address or business address only.
Your order is dispatched from Melbourne, Victoria.
Deliveries are made by courier service Monday through to Friday only. The approximate delivery time to metro areas is 7-10 working days.

However the following approximate transit times apply for regional areas:
SA / QLD / NSW 10-16 working days
TAS 10-16 working days
WA 14-21 working days
NT 14-21 working days
New Zealand 14-30 days

If the items you have purchased are in stock we will endeavour to send them to you within 24-48 hours of order confirmation. Please note that if you order during a sale, dispatch can sometimes be slightly delayed due to high volumes.

Signature on Delivery
We understand that it can be frustrating when parcels are sent without an authority to leave and we apologise for the inconvenience. Given the value of our larger products, we often send our packages and Learning Towers with signature on delivery.  With Covid restrictions now in place your courier MAY leave your parcel if there is an accessible safe place. Proof of delivery in this instance will be an image of the parcel at your home. If you place an order with us, you accept these terms. Delivery is deemed complete if photo evidence is available. 
If delivery attempts are made but there is not a safe place to leave your parcel, the courier WILL NOT leave your parcel and the onus is on you the customer to pick it up from the depot. If you live in an apartment building, please make sure you have a safe place to drop the parcel or a concierge who will accept responsibility for your parcels. Our couriers will not come inside your apartment building. If you live in an apartment we strongly recommend you change delivery to an alternate address or accept that you will likely be required to pick up from a local depot. 

Specific courier instructions

Please note your courier is unable to call on approach, or give you an approximate time for delivery. They are not able to adhere to specific instructions such as 'through the font gate, down the path and enter the building on the left". If your residential address is difficult to find, please have your parcel delivered elsewhere. We are not responsible for re delivery fees if your courier can not easily access or locate your property.

If you live in an apartment please be advised that if you order with us, you give permission for your building manager to sign on your behalf. Please also be aware for OHS reasons, our couriers will NOT carry your parcels upstairs. If there is not a safe place to leave your items you will be required to have them delivered elsewhere. 

Again, if you request Authority to leave without a signature and the parcel goes missing, we are not obliged to replace. If you request authority to leave and the courier does not deem the location safe to leave, the onus will be on you the customer to pick up from the Depot. 

Any fees as a result of redelivery or return to us will be deducted from any returns processed. If you are not sure, please have your order shipped to an alternative address.

If you place an order with us, you accept these conditions.

Delayed Deliveries
Please note once your order has left our warehouse we have the same visibility on tracking as you do. Most of the time our couriers are wonderful, but occasionally parcels are delayed in transit. In these unlikely events we ask for your patience. We are not personally delivering your parcel and whilst we appreciate your frustrations, in most cases, our hands are tied and we can not provide any further information than what you already have on your tracking details. If you have lodged an online enquiry with your courier as to your parcel status and not received feedback in 5 working days please contact us with your order number and tracking number. 
We will not provide a refund on items still in transit, and we will not provide compensation for items that take longer in transit than initially advised. If however, a parcel is deemed formally lost by our couriers we will replace or refund the items for you.
If you place an order with us, you accept these conditions.
If you wish to use your own couriers you are more than welcome to do so, at your own expense. Please contact our support staff immediately after placing an order to advise what day and who will be picking up your order. Once your order is picked up we will refund any shipping costs charged by us.
We are not responsible for replacing items lost or damaged in transit if you choose to use your own courier. 

Pre Orders 

Please note, if your order contains an item that is on ‘pre order’, your entire order will be held and shipped together as soon as your pre-order item arrives. 24HR DISPATCH DOES NOT APPLY TO PREORDERS 

Carbon Neutral Shipping
My Happy Helpers are doing their best to offset the carbon footprint of its operation. As a result we now also offer carbon neutral shipping through Sendle. This means that the climate impact of your postal delivery is offset. 

Unsuccessful Delivery Attempt
If your order arrives and there is no one home to receive it, a notification will be sent. You can make further arrangements for re-delivery or pick up directly with the courier service. Please be aware, the courier can not guarantee re delivery on a specific date. This is out of our hands and we do not take responsibility for delayed re deliveries. If an item is not picked up in the specified time frame and is subsequently returned to us, you will be required to pay any additional fees to redeliver.
If you place an order with us, you accept these conditions.

Rejected by Receiver
If your purchase is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will be incurred if a parcel has to be resent. Please be aware that the expected delivery time given by each courier is for reference only, delivery may take longer than expected for any number of reasons.

International Orders
We are not responsible for any additional customs or courier charges once the parcel leaves our warehouse. We cover the cost of shipment, but do not cover any country specific Customs checks, Import Duties or Clearance certificates required for your specific country.