- Standard orders are orders sent by Australia Post’s Standard delivery, or our Chosen Couriers, that do not contain any ‘Oversized or BULKY Items’.
- Free Shipping does not apply to Furniture or Bulky items such as Bikes, Scooters, Bulky boxes etc
- Your parcel will be sent with a tracking number, which will be emailed to you when your order has left our warehouse.
- All orders require a signature on delivery. If there is no one available to receive the parcel, you may need to collect from your local post office or parcel pick up point.
- Oversized and Bulky items are items that cannot be delivered by standard Australia Post services, due to size, weight or location. Items include some furniture, some rugs & larger homewares pieces.
- If you select the Authority to Leave box at checkout, you agree to accept full responsibility for your parcel. If we have provided you with tracking details and you have chosen ATL at checkout, then unfortunately we are unable to launch investigations or claim via insurance if you have chosen this option. We strongly encourage you to select Signature on Delivery
- For Missing Parcels or Transit Damage, claims must be made within 24hours of receipt of goods and we reserve the right to issue a replacement item, replacement box or a replacement part to rectify the issue or issue a refund if the item is damaged beyond repair. Your obligation is to provide us with supporting proof of courier damage in the form of photos of the box and contents. In some circumstances our courier may require you to return the parcel to their local post shop to assess the item themselves. The 24hr time frame is set by the couriers and any claims outside of this window from Transit Damage may not be honoured. Failure to provide evidence of Transit Damage within the required time frame may also result in the claim being rejected.
The standard rate for oversized delivery items ranges from $24.95 to $80.00 however please contact us for a specific quote. We are also happy for you to organise your own courier.
My Happy Helpers uses third parties for delivery of any larger items outside Australia Post guidelines. Deliveries are made Monday to Friday, between 9am and 6pm (Public holidays excluded).
Please note: Standard delivery includes delivery to the ground floor door of your building. Due to OH&S policies, the delivery driver is unable to enter your home and the product is not able to be taken upstairs without assistance.
For free shipping, the following postcodes are considered to be metro areas:
Melbourne: 3000-3095, 3101-3138, 3141-3156, 3161-3207.
Sydney: 2000-2234, 2564-2566, 2745-2757, 2759-2770, 2890-2914.
Brisbane: 4000-4179, 4205-4207, 4300-4305, 4500-4506, 4508-4511, 4520.
Free Shipping is only available on selected products to selected areas. The following postcodes are excluded from all Free Shipping offers and you will be contacted prior to dispatch with an invoice for shipping costs.
0800-0999, 2641, 2717, 2831, 2880-2889, 2898-2899, 4184, 4421, 4450-4499, 4680, 4694-4999, 5201-5749, 6000-6799, 7151-7154 and 9920-9998.
My Happy Helpers reserves the right to make further exclusions depending on selected product and in some cases may be limited to Metro areas.
However the following approximate transit times apply for regional areas:
SA / QLD / NSW 10-16 working days
TAS 10-16 working days
WA 14-21 working days
NT 14-21 working days
New Zealand 14-30 days
If the items you have purchased are in stock we will endeavour to send them to you within 24-48 hours of order confirmation. Please note that if you order during a sale, dispatch can sometimes be slightly delayed due to high volumes.
Specific courier instructions
Please note your courier is unable to call on approach, or give you an approximate time for delivery. They are not able to adhere to specific instructions such as 'through the font gate, down the path and enter the building on the left". If your residential address is difficult to find, please have your parcel delivered elsewhere. We are not responsible for re delivery fees if your courier can not easily access or locate your property.
If you live in an apartment please be advised that if you order with us, you give permission for your building manager to sign on your behalf. Please also be aware for OHS reasons, our couriers will NOT carry your parcels upstairs. If there is not a safe place to leave your items you will be required to have them delivered elsewhere.
Again, if you request Authority to leave without a signature and the parcel goes missing, we are not obliged to replace. If you request authority to leave and the courier does not deem the location safe to leave, the onus will be on you the customer to pick up from the Depot.
Any fees as a result of redelivery or return to us will be deducted from any returns processed. If you are not sure, please have your order shipped to an alternative address.
If you place an order with us, you accept these conditions.
Please note, if your order contains an item that is on ‘pre order’, your entire order will be held and shipped together as soon as your pre-order item arrives. 24HR DISPATCH DOES NOT APPLY TO PREORDERS
Unsuccessful Delivery Attempt
Rejected by Receiver