We deliver most of our products to most of the world.
We do not deliver to PO Boxes or a Parcel Lockers and where a Parcel Locker or PO Box address is used as shipping address we will not be responsible for return to sender or redirect fees. If the parcel is returned to us you will incur extra shipping costs. Please ensure your postal address is a residential address or business address only.
For international orders, please note we do not ship items that are big and bulky such as single beds or heavy bookcases.
Your order is dispatched from Melbourne, Victoria. Deliveries are made by courier service Monday through to Friday only. The approximate delivery time to metro areas is 4-6 working days.
However the following approximate transit times apply for regional areas:
SA 7-9 working days
TAS 7-9 working days
WA 10-14 working days
NT 12-14 working days
New Zealand 12-14 days
If the items you have purchased are in stock we will endeavour to send them to you within 24-48 hours of order confirmation. Please note that if you order during a sale, dispatch can sometimes be slightly delayed due to high volumes.
Signature on Delivery
We understand that it can be frustrating when parcels are sent without an authority to leave and we apologise for the inconvenience. Given the value of our larger products, we send most packages and Learning Towers with signature on delivery. Smaller items may be left in a safe place, please ensure you request this upon checkout. Please note we are unable to deliver to PO Boxes or Parcel Lockers and will require a residential address for delivery.
Specific courier instructions
Please note your courier is unable to call on approach, or give you an approximate time for delivery. They are not able to adhere to specific instructions such as 'through the font gate, down the path and enter the building on the left". If your residential address is difficult to find, please have your parcel delivered elsewhere. We are not responsible for re delivery fees if your courier can not easily access or locate your property.
Please note, if your order contains an item that is on ‘pre order’, your entire order will be held and shipped together as soon as your pre-order item arrives.
Carbon Neutral Shipping
My Happy Helpers are doing their best to offset the carbon footprint of its operation. As a result we now also offer carbon neutral shipping through Sendle. This means that the climate impact of your postal delivery is offset.
Unsuccessful Delivery Attempt
If your order arrives and there is no one home to receive it, a notification will be left in your mailbox. You can make further arrangements for re-delivery or pick up directly with the courier service.
Rejected by Receiver
If your purchase is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will be incurred if a parcel has to be resent. Please be aware that the expected delivery time given by each courier is for reference only. delivery may take longer than expected for any number of reasons.