Shipping Information

Please note once your order has left our warehouse we have the same visibility on tracking as you do. Most of the time our couriers are wonderful, but occasionally parcels are delayed in transit. In these unlikely events we ask for your patience.

For free shipping, the following postcodes are considered to be metro areas:

Melbourne: 3000-3095, 3101-3138, 3141-3156, 3161-3207.

Sydney: 2000-2234, 2564-2566, 2745-2757, 2759-2770, 2890-2914.

Canberra: 2600-2620.

Brisbane: 4000-4179, 4205-4207, 4300-4305, 4500-4506, 4508-4511, 4520.

Free Shipping is only available on selected products to selected areas.

Free Shipping is available on Connetix over $99 to Metro. Free Shipping over $199 is available on toys and non bulky items for other metro locations.

The following postcodes are excluded from all Free Shipping offers and you will be contacted prior to dispatch with an invoice for shipping costs.

0800-0999, 2641, 2717, 2831, 2880-2889, 2898-2899, 4184, 4421, 4450-4499, 4680, 4694-4999, 5201-5749, 6000-6799, 7151-7154 and 9920-9998.

  • Standard orders are orders sent by Australia Post’s Standard delivery, or our Chosen Couriers, that do not contain any ‘Oversized or BULKY Items’.
  • Free Shipping does not apply to Furniture or Bulky items such as Bikes, Scooters, Bulky boxes or Furniture 
  • Your parcel will be sent with a tracking number, which will be emailed to you when your order has left our warehouse.
  • If you require Signature on Delivery please select this option at Checkout. If there is no one available to receive the parcel, you may need to collect from your local post office or parcel pick up point.
  • Oversized and Bulky items are products that cannot be delivered by standard Australia Post services, due to size, weight or location. These items will be dispatched with other couriers. 
  • If you do not select Signature on Delivery, you agree to accept full responsibility for your parcel. If we have provided you with tracking details and you haven't chosen Signature on Delivery, then unfortunately we are unable to launch investigations or claim via insurance if you have chosen this option. We strongly encourage you to select Signature on Delivery


  • For Missing Parcels or Transit Damage, claims must be made within 24hours of receipt of goods and we reserve the right to issue a replacement item, replacement box or a replacement part to rectify the issue or issue a refund if the item is damaged beyond repair. Your obligation is to provide us with supporting proof of courier damage in the form of photos of the box and contents. In some circumstances our courier may require you to return the parcel to their local post shop to assess the item themselves. The 24hr time frame is set by the couriers and any claims outside of this window from Transit Damage may not be honoured. Failure to provide evidence of Transit Damage within the required time frame may also result in the claim being rejected.

My Happy Helpers uses third parties for delivery of any larger items outside Australia Post guidelines.  Deliveries are made Monday to Friday, between 9am and 6pm (Public holidays excluded).

Please note: Standard delivery includes delivery to the ground floor door of your building. Due to OH&S policies, the delivery driver is unable to enter your home and the product is not able to be taken upstairs without assistance. 

We are not always able to deliver to PO Boxes or a Parcel Lockers and where a Parcel Locker or PO Box address is used as shipping address we will not be responsible for return to sender or redirect fees. If the parcel is returned to us you will incur extra shipping costs. Please ensure your postal address is a residential address or business address only. Your order is dispatched from Melbourne, Victoria. Deliveries are made by courier service Monday through to Friday only.

The approximate delivery time to metro areas is 7-10 working days. However the following approximate transit times apply for regional areas:

SA / QLD / NSW 10-16 working days

TAS 10-16 working days

WA 14-21 working days

NT 14-21 working days

New Zealand 14-30 days.

If the items you have purchased are in stock we will endeavour to send them to you within 24-48 hours of order confirmation. Please note that if you order during a sale, dispatch can sometimes be slightly delayed due to high volumes.

Unsuccessful Delivery Attempt

If your order arrives and there is no one home to receive it, a notification will be sent. You can make further arrangements for re-delivery or pick up directly with the courier service. Please be aware, the courier can not guarantee re delivery on a specific date. This is out of our hands and we do not take responsibility for delayed re deliveries. If an item is not picked up in the specified time frame and is subsequently returned to us, you will be required to pay any additional fees to redeliver. If you place an order with us, you accept these conditions.

We are not personally delivering your parcel and whilst we appreciate your frustrations, in most cases, our hands are tied and we can not provide any further information than what you already have on your tracking details.

If you have lodged an online enquiry with your courier as to your parcel status and not received feedback in 5 working days please contact us with your order number and tracking number. 

We will not provide a refund on items still in transit, and we will not provide compensation for items that take longer in transit than initially advised. If however, a parcel is deemed formally lost by our couriers we will replace or refund the items for you.

If you place an order with us, you accept these conditions. If you wish to use your own couriers you are more than welcome to do so, at your own expense. Please contact our support staff immediately after placing an order to advise what day and who will be picking up your order. Once your order is picked up we will refund any shipping costs charged by us.

Rejected by Receiver

If your purchase is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will be incurred if a parcel has to be resent. Please be aware that the expected delivery time given by each courier is for reference only, delivery may take longer than expected for any number of reasons.