Shipping FAQs

Orders come through our system and go directly to our warehouse. Once check out is complete we can not guarantee that we will be able to update your order. We will try our best, but any charges incurred from the need to redirect an order, or return to sender to re-deliver as a result of an incorrect address used at checkout, will be borne by the customer.

We completely get it, we change our minds too! While we wish could, unfortunately once an order is placed, it goes directly through to our warehouse and we are no longer able to alter or cancel it. We do hope to have a cancellation window one day in the future. There may be a rare occasion when we can locate and hold an order once processed so we do encourage you to reach out, but please be aware, this is not always possible.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

My Happy Helpers can absolutely send a gift on your behalf. Please let us know your intentions by adding a note at checkout and we will ensure the invoice is removed from your package prior to postage. Please review our shipping policies regarding delivery as it may be prudent to ensure your recipient knows to expect a parcel. Alternatively, we also offer gift vouchers that are redeemable for up to 36 months from the purchase date.

Where possible, we instruct your courier to leave your parcels in safe place. If you don't have a safe place, or you live in an apartment please select NO AUTHORITY TO LEAVE at checkout.

Once the order is dispatched we will send you tracking and once delivery takes place, we can provide you with proof of delivery in the way of either GPS coordinates to your property, or photographic evidence of the parcel being delivered.

If you do not select No Authority to Leave box at checkout, you agree to accept full responsibility for your parcel. If leaving in a safe place, you also accept that we are unable to launch investigations or claim via insurance for parcels stolen from your property.

We strongly encourage you to select Signature on Delivery if you have any concerns about whether a parcel is safe. If selecting Signature on Delivery, please ensure someone is available to accept the delivery Mon-Fri 9-5pm.

If no one is available to sign for the delivery, your parcel may be left in a safe place or it may be returned to sender. We are not responsible for items that go missing if valid proof of delivery can be provided. Please ensure you provide a SECURE LOCATION for your order to be delivered.

• If you live in an apartment we strongly recommend your order is sent to an alternate address. Our couriers will not enter lifts or walk around buildings to locate your apartment. Our couriers WILL NOT CALL ON ARRIVAL, they will not follow specific instructions eg: walk down the path, turn left, enter the red door and look left. If your order is unable to be delivered it will be returned to sender and you will be required to pay an additional shipping fee. If you live in a gated community, or there is no access for a courier to enter the complex you will be liable for any redelivery fees. Please ensure you select an appropriate address to deliver your parcel. Couriers will not leave your parcel if they do not deem it safe to do so.

Please note, once a parcel leaves our warehouse, the receiver often has more visibility over the parcel movements than we do. Please check your tracking details online as your first point of call. In busy and peak times, please plan ahead and order with plenty of time to spare.

We currently ship to the United States, Canada, Australia, New Zealand and the UK. To enquire about shipping to a different destination, please contact us. Please note, some items are unable to be shipped to these locations due to specific regulations, or size.

We dispatch orders daily, with cut off times at 10am. For Melbourne deliveries we can offer next day delivery and we can offer express across Australia. Please email us with your order number to request an upgrade.

For free shipping, the following postcodes are considered to be metro areas:

Melbourne: 3000-3095, 3101-3138, 3141-3156, 3161-3207.

Sydney: 2000-2234, 2564-2566, 2745-2757, 2759-2770, 2890-2914.

Canberra: 2600-2620.

Brisbane: 4000-4179, 4205-4207, 4300-4305, 4500-4506, 4508-4511, 4520.

Free Shipping is only available on selected products to selected areas and does not include Furniture, or Bulky Items.

Free Shipping is available on Connetix over $99 to Metro Postcodes. Free Shipping over $199 is available on toys and non bulky items for other metro locations.

If your order arrives and there is no one home to receive it, a notification will be sent to you. You can make further arrangements for re-delivery or pick up directly with the courier service. Please be aware, the courier can not guarantee re delivery on a specific date. This is out of our hands and we do not take responsibility for delayed re deliveries. If an item is not picked up in the specified time frame and is subsequently returned to us, you will be required to pay any additional fees to redeliver. If you place an order with us, you accept these conditions.

We are not personally delivering your parcel and whilst we appreciate your frustrations, in most cases, our hands are tied and we can not provide any further information than what you already have on your tracking details.

If you have lodged an online enquiry with your courier as to your parcel status and not received feedback in 5 working days please contact us with your order number and tracking number. 

We will not provide a refund on items still in transit, and we will not provide compensation for items that take longer in transit than initially advised. If however, a parcel is deemed formally lost by our couriers we will replace or refund the items for you.

If you place an order with us, you accept these conditions. If you wish to use your own couriers you are more than welcome to do so, at your own expense. Please contact our support staff immediately after placing an order to advise what day and who will be picking up your order. Once your order is picked up we will refund any shipping costs charged by us.

Rejected by Receiver

If your purchase is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will be incurred if a parcel has to be resent. Please be aware that the expected delivery time given by each courier is for reference only, delivery may take longer than expected for any number of reasons.

We offer a two year Manufacturing Warranty on all products produced by MHH. This does not include damage as a result of wear and tear, misuse, inappropriate cleaning or damage caused from incorrect assembly.

We do offer Layby and Afterpay. Please see more information here :

AFTERPAY

LAYBY