Frequently Asked Questions

Superior quality products that will last the test of time is exactly what My Happy Helpers prides itself on. We want to see our products used over and over again and we want them to look good for many years to come.

Children and mess go hand in hand and raw, unfinished timber will not provide your family with any protection against spills, stains or children. Professionally sealed furniture, means your family can focus on having fun and not on the ramifications of spilt milk …. blueberry juice, cupcake mix or paint.

For those that would like to match an existing colour scheme, we do offer a Raw Birch option that comes unsealed, ready to be painted as you please. If you do not intend to paint or seal yourself, it is our recommendation to purchase a pre sealed product.

At My Happy Helpers, your families health and safety is our priority. After many hours of research, My Happy Helpers came to the conclusion that despite the existence of voluntary safety standards relating to the chemical emissions from MDF, many suppliers (including some “Australian Made” suppliers) do not adhere to these standards.

For these reasons, My Happy Helpers only source timber from FSC (sustainably sourced) certified suppliers. This includes our New Zealand Pines, our Birch, Beech and Poplar Woods and also our limited range of eco friendly MDF products.

However, we don’t stop there, our timber and eco MDF products have also been independently tested and verified to ensure they meet the current Australian Safety Standards and we also view compliance certificates from every partner in our supply chain.

For more information on the hazards of MDF, check out our blogs. 

For more information on Sustainably Sourced Timber, please see https://au.fsc.org/en-au

Arching their backs to climb under the safety bar of a Learning Tower is a learned movement for any child. Generally speaking, the younger the child, the quicker they will grasp the concept but as we all know, children all do things in their own time, at their own pace. If you find your little one is resisting climbing in, please refrain from ‘lifting’ him or her into the tower.

Our products are designed for children and are therefore appropriately designed to be easily cleaned. If you’ve chosen to purchase a varnished or painted product, simply wipe your item down with a clean, damp cloth as required. No need for sanding, scrubbing or repainting.

If you’ve chosen a raw timber variation, please take extra care to ensure your child’s hands and feet are clean when using the product. Your product may also require a light sand every few months to maintain its visual appearance.

My Happy Helpers can absolutely send a gift on your behalf. Please let us know your intentions by adding a note at checkout and we will ensure the invoice is removed from your package prior to postage.

Please review our shipping policies regarding delivery as it may be prudent to ensure your recipient knows to expect a parcel. Alternatively, we also offer gift vouchers that are redeemable for up to 24 months from the purchase date.

Learning Towers and Pikler Climbing Frames are safe when used in accordance with our safety considerations. (Link can be found in our footer menu)

My Happy Helpers Gift Vouchers can only be redeemed online at www.myhappyhelpers.com.au
My Happy Helpers Gift Vouchers cannot be redeemed for cash or returned for a refund.

Unused balances are not refundable or transferable. My Happy Helpers are not responsible for lost or stolen Gift Vouchers. Risk of loss or theft and title for Gift Vouchers passes to the purchaser on transfer.

This Gift Voucher and purchases made with it are subject to the terms of trade as set by My Happy Helpers, which may change from time to time.  Gift Voucher value expires 2 years after purchase.

Warranty

My Happy Helpers offers a 30 day warranty on our MHH Branded Products. This warranty covers manufacturing faults or defects.

It does not cover wear, tear or damage caused by use, accident or failure to follow care instructions, user instructions or assembly instructions. The warranty is valid for 30 days from the date of the order and is available to the original purchaser of the Product only.

Please see our note on the Learning Tower product pages concerning the use and warranty on our Learning Towers.

If you have any issues with any Product that you have received, please complete our online warranty claim form in the ‘contact us’ section and we will be in touch as soon as your email is received.

Shipping

We deliver most of our products to most parts of the world. The only restriction to this is on our very bulky items such as our Toddler beds or bookcases.

Learning Towers and Piklers are all shipped internationally. All the information you need regarding shipping can be found in our shipping links.

Do your products come assembled?

Our products are designed to ship as compactly as possible, often flat or partially flat packed, with the intention of reducing the energy and resources expended on transporting the product.  This results in a more eco friendly product and lower costs for you.  

All instructions and required hardware can be found in your product box. If you have any queries or require support to assemble your product, please email us at support@myhappyhelpers.com.au

Please note, if you have purchased a large item and several smaller items, we will endeavour to pack everything into one box.

It is important to us to minimise our carbon footprint, and this is a really simple but effective way to help reduce our impact on the environment around us.

Signature on delivery

We understand that it can be frustrating when parcels are sent without authority to leave and we apologise for the inconvenience. Given the value of our products, we send all packages with a signature on delivery request.

If you miss a delivery, your courier service will leave a calling card and you can organise a re-delivery directly with your courier service for no additional costs. Please note, once a parcel leaves our warehouse, the receiver has more visibility over the parcel movements than we do. Please check your tracking details online as your first point of call. 

In busy and peak times, please plan ahead and order with plenty of time to spare.  During peak times we increase our daily courier pick ups to a minimum of four times a day. Unfortunately, from that point on, the delivery time frame is very much out of our control. 

If you select the Authority to Leave box at checkout, you agree to accept full responsibility for your parcel. If we have provided you with tracking details and you have chosen ATL at checkout, then unfortunately we are unable to launch investigations or claim via insurance if you have chosen this option. We strongly encourage you to select Signature on Delivery

Is My Happy Helpers Australian Owned

My Happy Helpers is 100% Australian owned and designed.  Once a design is finalised, we use both our global and Australian based contacts to source a manufacturer who can guarantee the best quality materials, the highest end-product result, at an affordable price for our customers.

Before offering any items for sale we also conduct independent laboratory testing to ensure our products are safe for your family and loved ones.  These tests may include professional load bearing tests, tip over tests, intended use tests, sharp edges tests, or chemical tests, just to name a few.

What is a Pikler Triangle?

Pikler Triangle is another name for a Climbing frame. The advantage of a Pikler is that it offers sensory and motor develop opportunities not found with traditional ‘toys’ and the Pikler allows your child to reach new heights and milestones in their own time and in a safe environment.