Returns, Warranty & FAQs



Can I change my Address

Orders come through our system and go directly to our warehouse. Once check out is complete we can not guarantee that we will be able to update your order. We will try our best, but any charges incurred from the need to redirect an order, or return to sender to re-deliver as a result of an incorrect address used at checkout, will be borne by the customer.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, unfortunately once an order is placed, it goes directly through to our warehouse and we are no longer able to alter or cancel it. We do hope to have a cancellation window one day in the future. There may be a rare occasion when we can locate and hold an order once processed so we do encourage you to reach out, but please be aware, this is not always possible.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner. You can also call us on

0478 77 66 11

Can I send as a gift?

My Happy Helpers can absolutely send a gift on your behalf. Please let us know your intentions by adding a note at checkout and we will ensure the invoice is removed from your package prior to postage. Please review our shipping policies regarding delivery as it may be prudent to ensure your recipient knows to expect a parcel. Alternatively, we also offer gift vouchers that are redeemable for up to 36 months from the purchase date.

Gift Vouchers

My Happy Helpers Gift Vouchers can only be redeemed online at www.myhappyhelpers.com.au

My Happy Helpers Gift Vouchers cannot be redeemed for cash or returned for a refund. Unused balances are not refundable or transferable. My Happy Helpers are not responsible for lost or stolen Gift Vouchers. Risk of loss or theft and title for Gift Vouchers passes to the purchaser on transfer. This Gift Voucher and purchases made with it, are subject to the terms of trade as set by My Happy Helpers, which may change from time to time.  Gift Voucher value expires 3 years after purchase.


Signature on Delivery

Where possible, we instruct your courier to leave your parcels in safe place. If you don't have a safe place, or you live in an apartment please select NO AUTHORITY TO LEAVE at checkout.

Once the order is dispatched we will send you tracking and once delivery takes place, we can provide you with proof of delivery in the way of either GPS coordinates to your property, or photographic evidence of the parcel being delivered.

If you do not select No Authority to Leave box at checkout, you agree to accept full responsibility for your parcel. If leaving in a safe place, you also accept that we are unable to launch investigations or claim via insurance for parcels stolen from your property.

We strongly encourage you to select Signature on Delivery if you have any concerns about whether a parcel is safe.

Where is my parcel?

Please note, once a parcel leaves our warehouse, the receiver often has more visibility over the parcel movements than we do. Please check your tracking details online as your first point of call. In busy and peak times, please plan ahead and order with plenty of time to spare.

What countries do you ship to?

We currently ship to the United States, Canada, Australia, New Zealand and the UK. To enquire about shipping to a different destination, please contact us. Please note, some items are unable to be shipped to these locations due to specific regulations, or size.

How long will it take to receive my order?

We dispatch orders daily, with cut off times at 10am. For Melbourne deliveries we can offer next day delivery and we can offer express across Australia. Please email us with your order number to request an upgrade.

Returns and Refunds

How do I return a product?

  • Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
  • Products that cannot be returned are items marked Clearance, Seconds or Scratch and Dent. This stock is sold as is, and you accept that for a reduction in price, your item will be ‘seconds stock’ which may contain imperfections. 
  • You are Responsible for all Return Shipping Costs, and original shipping costs are not refunded. If Free Shipping has been provided, your refund will be less any of the original shipping costs incurred by My Happy Helpers.

Do I have to pay anything to return my products?

You are required to pay the cost of returning the item(s) to us (including all postal or courier charges). Any refund issued will also be less any shipping costs originally incurred by My Happy Helpers.

We also charge a 20% restock fee for items returned or cancelled due to change of mind.

How long will it take to receive my refund?

My Happy Helpers™ will endeavour to process your returned product as soon as it is received at our office. Once the return has been approved (the items must be in perfect condition and in their original packaging) you will receive an email advising how your return is being processed.
PLEASE NOTE: My Happy Helpers™ reserves the right to reject returns outside the 30 day return period, or items which are returned, but are not in their original condition and/or packaging. 

How long do I have to return a faulty item?

If you believe your product is faulty, please touch base with our customer service team with in 5 days of receiving your order. We reserve the right, inline with consumer protection laws, to issue replacement parts where deemed appropriate, or a replacement item, rather than a refund of product. 

For missing items or replacement parts, please touch base within 5 days of receiving your order. 

We implore you to check your delivery when received as we may be unable to assist if these time frames are not adhered too.


Warranty on My Happy Helpers Products

We offer a two year Manufacturing Warranty on all products produced by MHH. This does not include damage as a result of wear and tear, misuse, inappropriate cleaning or damage caused from incorrect assembly.

What if a product is Faulty?

If you believe your product is faulty, please touch base with our customer service team with in 5 days of receiving your order. We reserve the right, inline with consumer protection laws, to issue replacement parts where deemed appropriate, or a replacement item, rather than a refund of product. If you picked up your order from our retail store, and believe it is faulty, you will be required to return an item to our retail store for an exchange or refund. 

For missing or replacement parts, please touch base within 5 days of receiving your order. We implore you to check your delivery when received as we may be unable to assist if these time frames are not adhered too.

  • If you are requesting a refund, we require the complete item to be returned to us, however where an item is deemed faulty we will cover all return shipping costs. 
  • The item must be lodged as a return with Australia Post within 7days of receiving your return postage label.  If these conditions are not met, we will not continue with a return and will instead offer a remedy. If an item is not able to be returned as per these terms, you must advise us immediately.
  • Please note : We do not issue partial refunds on faulty goods. In all circumstances we require the goods to be returned to us in original packaging so we can remedy with our suppliers.  If you are not willing to return your goods, you will not be eligible for a refund. 

If the item requires assessment, we will arrange for a courier to return your product to our warehouse for assessment by our manufacturing team.  Upon receiving the product back in our warehouse we will assess the item and if found to indeed be a manufacturing fault we will issue a refund or a replacement item - refund or replacement decision will be made at our discretion.

Transit Damage or Missing Parcels

For Missing Parcels or Transit Damage claims, a report must be made within 24hours of receipt of goods and we reserve the right to issue a replacement item, replacement box or a replacement part to rectify the issue or issue a refund if the item is damaged beyond repair. Your obligation is to provide us with supporting proof of courier damage in the form of photos of the box and contents. In some circumstances our courier may require you to return the parcel to their local post shop to assess the item themselves.

The 24hr time frame is set by the couriers and any claims outside of this window from Transit Damage may not be honoured. Failure to provide evidence of Transit Damage within the required time frame may also result in the claim being rejected.

Product Questions

Are your products Non Toxic

At My Happy Helpers, your families health and safety is our priority.

For these reasons, My Happy Helpers only source timber from FSC (sustainably sourced) certified suppliers. This includes our New Zealand Pines, our Birch, Beech and Poplar Woods and also our limited range of eco friendly MDF Products.

However, we don’t stop there, our timber and eco MDF products have also been independently tested and verified to ensure they meet the current Australian Safety Standards.

For more information on Sustainably Sourced Timber, please see https://au.fsc.org/en-au

How to care for my Learning Tower & Pikler

Our products are designed for children and are therefore appropriately designed to be easily cleaned. If you’ve chosen to purchase a varnished or painted product, simply wipe your item down with a clean, damp cloth as required. No need for sanding, scrubbing or repainting. Please do not use chemicals to clean your products, and refer to the specific product pages for more comprehensive information that is product specific.

If you’ve chosen a raw timber variation, please take extra care to ensure your child’s hands and feet are clean when using the product. Your product may also require a light sand every few months to maintain its visual appearance.

Layby & Afterpay

Do you Offer Layby and Afterpay?

We do offer Layby and Afterpay. Please see more information here :



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