All returns must be unused and in their original condition (including all original protective packaging).
• You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related shipping costs.
• The only products that cannot be returned are items marked 'Clearance' or Seconds.
• The original shipping costs to you are not refunded.
• If you have received free shipping any refund will be minus any initial shipping costs.
• If items are returned and are not in their original, unused condition, then a 50% restock fee will occur on top of all associated shipping fees.
If you believe your product is faulty, please touch base with our customer service team with in 5 days of receiving your order or fill in our online warranty or returns form. We reserve the right, inline with consumer protection laws, to issue replacement parts where deemed appropriate, or a replacement item, rather than a refund of product.
If the item requires assessment, we will arrange for a courier to return your product to our warehouse for assessment by our manufacturing team. Upon receiving the product back in our warehouse we will assess the item and if found to indeed be a manufacturing fault we will issue a refund or a replacement item - refund or replacement decision will be made at our discretion.
If however the product is assessed by our technicians and deemed to be user error, incorrectly assembled, or simply a change of mind (meaning no manufacturing fault or defect can be found that would affect the use or structural integrity of the product ) then we will refund a maximum of 50% of the amount paid for the item, less any associated shipping costs.
All change of mind returns must be received by us within 30 days of the date of your order.
For pre ordered items, all change of mind returns must be received by us within 30 days of the date of dispatch from our warehouse.
For Faulty Goods, Missing Items or Transit Damage claims must be made within 5 days of receipt of goods and we reserve the right to issue a replacement item, a replacement part to rectify the issue or issue a refund.
My Happy Helpers™ will endeavour to process your returned product as soon as it is received at our office. Once the return has been approved (the items must be in perfect condition and in their original packaging) you will receive an email advising how your return is being processed.
PLEASE NOTE: My Happy Helpers™ reserves the right to reject returns outside the 30 day return period, or items which are returned, but are not in their original condition and/or packaging.
You can also fill out our online returns form here https://myhappyhelpers.com.au/pages/online-returns