Returns

All returns must be unused and in their original condition (including all original protective packaging).
• You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related shipping costs.

• The only products that cannot be returned are items marked 'Clearance', Seconds or Scratch and Dent. This stock is sold as is, and you accept that for a reduction in price, your item will be ‘seconds stock’

• The original shipping costs to you are not refunded.

• If you have received free shipping any refund will be minus any initial shipping costs.

• If items are returned and are not in their original, unused condition, then a 50% restock fee will occur on top of all associated shipping fees.

How do I return a product I feel may be faulty ?

If you believe your product is faulty, please touch base with our customer service team with in 5 days of receiving your order or fill in our online warranty or returns form. We reserve the right, inline with consumer protection laws, to issue replacement parts where deemed appropriate, or a replacement item, rather than a refund of product. 

For missing or replacement parts, please touch base within 5 days of receiving your order. We implore you to check your delivery when received as we may be unable to assist if these time frames are not adhered too.

 

If you are requesting a refund, we require the complete item to be returned to us, however where an item is deemed faulty we will cover all return shipping costs. 
The item must be lodged as a return with Australia Post within 7days of us sending a return postage label.  If these conditions are not met, we will not continue with a return and will instead offer a remedy. If an item is not able to be returned as per these terms, you must advise us immediately.
Please note : We do not issue partial refunds on faulty goods. In all circumstances we require the goods to be returned to us in original packaging so we can remedy with our suppliers. 
If you are not willing to return your goods, you will not be eligible for a refund. 

If the item requires assessment, we will arrange for a courier to return your product to our warehouse for assessment by our manufacturing team.  Upon receiving the product back in our warehouse we will assess the item and if found to indeed be a manufacturing fault we will issue a refund or a replacement item - refund or replacement decision will be made at our discretion.

If however the product is assessed by our technicians and deemed to be user error, incorrectly assembled, or simply a change of mind (meaning no manufacturing fault or defect can be found that would affect the use or structural integrity of the product ) then we will refund a maximum of 50% of the amount paid for the item, less any associated shipping costs. 

 

How do I return a product?
If you wish to return a product, please complete the online returns form (found at the bottom of the page) and we will contact you within 72 hours to organise a refund. Keep a record of your return shipment until you have received your replacement, credit or refund.

How long do I have to return a product?

All change of mind returns must be received by us within 30 days of the date of your order.
For pre ordered items, all change of mind returns must be received by us within 30 days of the date of dispatch from our warehouse.

For Missing Parcels or Transit Damage claims must be made within 24hours of receipt of goods and we reserve the right to issue a replacement item, replacement box or a replacement part to rectify the issue or issue a refund if the item is damaged beyond repair. Your obligation is to provide us with supporting proof of courier damage in the form of photos of the box and contents. In some circumstances our courier may require you to return the parcel to their local post shop to assess the item themselves. The 24hr time frame is set by the couriers and any claims outside of this window from Transit Damage may not be honoured. Failure to provide evidence of Transit Damage within the required time frame may also result in the claim being rejected.

Do I have to pay anything to return my products?
You are required to pay the cost of returning the item(s) to us (including all postal or courier charges). Any refund issued will also be less any shipping costs originally incurred by My Happy Helpers. We will also charge a 20% restock fee for items returned due to change of mind purchases.

When will I receive my replacement item / credit / refund?

My Happy Helpers™ will endeavour to process your returned product as soon as it is received at our office. Once the return has been approved (the items must be in perfect condition and in their original packaging) you will receive an email advising how your return is being processed.
PLEASE NOTE: My Happy Helpers™ reserves the right to reject returns outside the 30 day return period, or items which are returned, but are not in their original condition and/or packaging. 

 

 

You can also fill out our online returns form here  https://myhappyhelpers.com.au/pages/online-returns