My Happy Helpers™ want you to be 100% happy. If for any reason you are not completely satisfied we will offer a 100% money back guarantee. (Subject to the terms and conditions that can be found in our Returns Policy)

All returns must be unused and in their original condition (including all original protective packaging).
• You must complete your return within 21 days of the date of your order and you are responsible for arranging the return and all related shipping costs.
• The only products that cannot be returned are items marked 'Clearance'
• The original shipping costs to you are not refunded.

How do I return a product I feel may be faulty ?

If you believe your product is faulty, please touch base with our customer service team or fill in our online warranty or returns form. We will arrange for a courier to return your product to our warehouse for assessment.  Upon receiving the product back in our warehouse we will assess the item and if found to be faulty we will issue a full refund, including any shipping costs. If the product is assessed by our technicians and deemed to be user error, incorrectly assembled, or simply a change of mind (meaning no fault or defect can be found that would affect the use or structural integrity of the product ) then we will touch base with you to discuss further. This will normally mean we will refund the cost of your product, less any associated shipping costs and less a restock fee.

How do I return a product?
If you wish to return a product, please complete the online returns form (found at the bottom of the page) and we will contact you within 72 hours to organise a refund. Keep a record of your return shipment until you have received your replacement, credit or refund.

How long do I have to return a product?
All change of mind returns must be received by us within 21 days of the date of your order.
For pre ordered items, all change of mind returns must be received by us within 21 days of the date of dispatch from our warehouse.

Do I have to pay anything to return my products?
You are required to pay the cost of returning the item(s) to us (including all postal or courier charges). We will also charge a 20% restock fee for items returned due to change of mind purchases.

When will I receive my replacement item / credit / refund?
My Happy Helpers™ will endeavour to process your returned product as soon as it is received at our office. Once the return has been approved (the items must be in perfect condition and in their original packaging) you will receive an email advising how your return is being processed.
PLEASE NOTE: My Happy Helpers™ reserves the right to reject returns outside the 21 day return period, or items which are returned, but are not in their original condition and/or packaging.