Flat Rate Shipping Terms
- Standard orders are orders sent by Australia Post’s Standard delivery, or our Chosen Couriers, that do not contain any ‘Oversized Items’.
- Your parcel will be sent with a tracking number, which will be emailed to you when your order has left our warehouse.
- All orders require a signature on delivery. If there is no one available to receive the parcel, Australia Post will leave a card with collection details from your local post office.
- Oversized items are items that cannot be delivered by standard Australia Post services, due to size or weight. Items include some furniture, some rugs & larger homewares pieces.
- Not sure if an item you are viewing is classified oversized? You can identify on the product page if the item is oversized under ‘Specifications’ section. If an item is oversized, it will be mentioned here.
The standard rate for oversized delivery items is $95.00 however please contact us for a specific quote. If you wish to discuss this further, we are also happy for you to organise your own courier.
My Happy Helpers uses third parties for delivery of any larger items outside Australia Post guidelines. You will be contacted by our delivery partners customer care team when your order arrives at their location in your state to arrange a suitable date and time. Deliveries are made Monday to Friday, between 9am and 6pm (Public holidays excluded).
Please note: Standard delivery includes delivery to the ground floor door of your building. Due to OH&S policies, the delivery driver is unable to enter your home and the product is not able to be taken upstairs without assistance. If you need help getting the item up stairs or into your home etc. you will need to discuss this with our customer service team and additional fees will apply.
The following postcodes are considered to be metro areas:
Melbourne: 3000-3095, 3101-3138, 3141-3156, 3161-3207.
Sydney: 2000-2234, 2564-2566, 2745-2757, 2759-2770, 2890-2914.
Brisbane: 4000-4179, 4205-4207, 4300-4305, 4500-4506, 4508-4511, 4520.
Flat rate Shipping is only available on selected products to selected areas. The following postcodes are excluded from all flate rate Shipping offers:
0800-0999, 2641, 2717, 2831, 2880-2889, 2898-2899, 4184, 4421, 4450-4499, 4680, 4694-4999, 5201-5749, 6215-6799, 7151-7154 and 9920-9998.
My Happy Helpers reserves the right to make further exclusions depending on selected product and in some cases may be limited to Metro areas.