COVID19 - WE ARE TRADING AS NORMAL, SOME SHIPPING DELAYS MAY OCCUR

Covid-19 Updates

Updated 1st JUNE 2020 -


STAFFING & COVID 19 RESTRICTIONS
  • With these restrictions easing this week we have been able to welcome our core team back and are so excited to resume working at full capacity in our warehouse.
  • We will operate from our warehouse as normal whilst practicing regular hand washing, sanitising and social distancing.
  • Any employees who can work from home will still work from home.

DELIVERY UPDATES
  • Our courier companies have informed us that they are experiencing significant delays Australia Wide.
  • Please check your tracking link which will activate once your order is collected from our warehouse. This link can take up to 24 hours to update from when it is emailed to you.
  • If you have not received your order 10 WORKING DAYS after the INITAL PICK UP SCAN please email us and we will chase it for you support@myhappyhelpers.com.au

PRE-ORDERS

RETURNS & WARRANTIES
  • We are being flexible with our regular returns timelines and ask that you fill out our returns form via this link (Returns Form).
  • Any warranty claim will be assessed as per usual. (Warranty Claims)

CUSTOMER SERVICE
We ask that you please be patient and KIND with our Customer Service Team.
We WILL respond to every enquiry, we have a large volume of requests right now and are working through them as fast as we can. At the moment our emails are being responded to within 1-2 working days.
We encourage our customers to send all enquiries in regards to orders via email. Please try to avoid sending us order related questions through social media. Our Social Media Team do not have access to your orders and our warehouse.

We sincerely thank every single customer for their patience and support during these unprecedented times.

Fiona & the My Happy Helpers Team